Privacy Policy

Effective Date: March 24, 2026

Welcome to Frideye (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website, communicate with us, or purchase our footwear products. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we collect both personal and non-personal information:

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your full name, email address, phone number, shipping address, and billing address.
• Non-Personal Information (Automatically Collected): When you browse our store, we automatically collect data about your device and interaction with our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

2. How We Use Your Information

We use the collected information for the following primary purposes:

• Order Processing & Fulfillment: To process your transactions, confirm your order, and ship your shoes to the correct address.
• Customer Service: To respond to your inquiries, handle returns or exchanges, and provide ongoing support.
• Website Improvement: To analyze user behavior, improve our website layout, and personalize your shopping experience.
• Security & Fraud Prevention: To monitor for suspicious activities, prevent fraudulent transactions, and ensure the safety of our platform and our customers.

3. Payment Policy & Payment Information Security

Frideye strictly adheres to industry security standards. We do not directly collect, process, or store your complete credit card or debit card numbers on our servers.

• All payment transactions are processed through highly secure, PCI-DSS compliant third-party payment gateways (such as PayPal, Stripe, etc.).
• Your payment details are encrypted using advanced security protocols during transit to ensure your financial data remains completely confidential.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your experience.

• Functionality Cookies: Help remember your preferences and items in your shopping cart.
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve performance.
• Managing Cookies: You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features on our website.

5. Information Sharing with Partners

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners who assist us in operating our business:

• Payment Processors: To securely authorize and process your payments.
• Technology Providers: E-commerce platforms, hosting services, and analytics providers (e.g., Google Analytics) that help run our website.
• Legal Compliance: We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Frideye, our customers, or others.

6. Shipping Partners

To deliver your footwear orders quickly and safely, we share your name, shipping address, and phone number with trusted shipping carriers. Depending on your location, these partners include, but are not limited to:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL

7. Data Security Measures

We take the protection of your data seriously and have implemented robust security measures:

• Website Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Restricted Access: Access to your personal data is strictly limited to authorized Frideye employees who need it to perform their job duties (e.g., customer service or fulfillment).
• Security Monitoring: We regularly scan our website for vulnerabilities and potential security threats.

8. Your Rights Regarding Personal Data

You have full control over your personal information. Depending on your location, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete information.
• Deletion (“Right to be Forgotten”): Request the permanent deletion of your personal data from our systems.
• Opt-Out: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us directly at support@frideye.com. We will process your request promptly and in accordance with applicable laws.

9. Children’s Privacy

Frideye does not knowingly collect or solicit personal information from children under the age of 13 (or 16, depending on jurisdiction). Our website and products are intended for adults. If we discover that we have inadvertently collected information from a child, we will delete that information immediately.

10. Third-Party Links

Our website may contain links to external, third-party websites. Once you click on these links and leave our store, you are no longer governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing and Service Notifications

• Service Notifications: We will send you essential emails regarding your account, order confirmations, and shipping updates.
• Marketing Communications: If you opt-in to our newsletter, we may send you promotional emails about new shoe arrivals, sales, and special offers. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the email or by contacting us.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.