Shipping Policy

Effective Date: March 24, 2026

Thank you for shopping at Frideye. We are dedicated to delivering your new footwear quickly and securely. This Shipping Policy outlines our shipping practices, timelines, and procedures to ensure a smooth delivery experience.

1. Shipping Destinations & Partners (Domestic Only)

We currently ship exclusively to addresses within the United States. At this time, we do not offer international shipping. To ensure reliable and timely delivery, we partner with major carriers including USPS, UPS, and FedEx. The carrier assigned to your order will depend on your location and the shipping method selected at checkout.

2. Order Processing & Cutoff Time

• Order Cutoff Time: 5:00 PM (EST), Monday – Friday. Orders placed after this time will be processed on the next business day.
• Handling/Processing Time: All orders require 1 to 2 business days (Monday – Friday) to be processed, quality-checked, and packed before they are shipped. Please note that processing time is separate from transit time.

3. Shipping Costs & Estimated Transit Time

We offer straightforward shipping rates. Shipping costs are calculated and displayed clearly at checkout before you complete your purchase.

• Standard Shipping Cost: $6.99 Flat Rate on all orders.
• Estimated Transit Time: 3 to 5 business days (Monday – Friday) after the order has been dispatched from our facility.
• Total Delivery Time: Handling Time (1-2 days) + Transit Time (3-5 days) = 4 to 7 business days.

Note: Delivery times are estimates and may vary slightly depending on your exact location within the US.

4. Order Tracking

Once your order has been handed over to the shipping carrier, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking portal to update with the initial scan.

5. Delivery Confirmation

An order is considered successfully delivered when the tracking information from the carrier (USPS, UPS, or FedEx) shows a status of “Delivered” to the address provided at checkout. You can verify this status directly through the carrier’s tracking page using the tracking number provided in your email.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information (including apartment/suite numbers). Please review your shipping address carefully before completing your order. If you discover an error after placing your order, contact us immediately at support@frideye.com. We will do our best to update the address, but we cannot guarantee changes once the order processing has begun. Frideye is not responsible for packages delivered to an incorrect address provided by the customer.

7. Undeliverable Packages

If a package is returned to us by the carrier due to an incorrect address, failure to claim the package, or being marked as “Return to Sender” or “Undeliverable,” we will contact you. You may be responsible for the reshipment costs.

8. Orders with Multiple Items

If your order includes multiple pairs of shoes or items, they may be shipped in separate packages to ensure faster delivery. In such cases, you will receive multiple tracking numbers, and you will not be charged any additional shipping fees.

9. Modifications and Cancellations

If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing the order. Once an order has been handed over to our shipping partners, it can no longer be modified or canceled. In that case, you will need to follow our Return Policy upon receiving the item.

10. Lost or Damaged Packages

• Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging and the damaged item(s) and contact us within 48 hours of delivery.
• Lost Packages: If your tracking information shows no updates for an extended period, or if it says “Delivered” but you have not received it, please check around your property and with neighbors. If you still cannot locate it, contact us. We will assist you in filing a claim with the carrier and working toward a replacement or refund.

11. Shipping Delays

While we strive to meet our estimated delivery times, unforeseen delays can occasionally occur due to severe weather conditions, natural disasters, carrier network issues, or other circumstances beyond our control. We appreciate your patience and will keep you informed of any significant delays.

12. Holiday Shipping

During peak holiday seasons (e.g., Thanksgiving, Christmas, Black Friday), order processing and transit times may be extended due to high order volumes and carrier delays. We highly recommend placing your orders early during these periods. Any specific holiday shipping cutoffs will be announced via website banners.

13. Policy Updates

Frideye reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage customers to review this policy periodically.