Return & Refund Policy

Effective Date: March 24, 2026

At Frideye, our goal is to ensure you are completely satisfied with your footwear purchase. If you are not entirely happy with your order, we are here to help. This Return & Refund Policy outlines the conditions and steps for returning products and receiving a refund.

1. Return Window

We offer a generous 60-day return policy. You have exactly 60 days from the date you receive your order to request a return. If 60 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your items must meet the following criteria:

• The shoes must be in new, unused, and unworn condition.
• They must be returned in their original packaging (including the original shoebox) with all original tags and labels still attached.
• The product must not show any signs of wear, scuffs, dirt, or damage.

Non-Returnable Items:

• Shoes that have been worn outside, washed, or altered in any way.
• Products damaged due to customer misuse or negligence.
• Items returned without their original packaging or missing parts/accessories.

3. How to Request a Return

To initiate a return, please follow these simple steps:

1. Contact our customer support team at support@frideye.com.
2. Provide your Order Number, the name of the item you wish to return, and the reason for the return.
3. If the item is defective or incorrect, please include clear photos showing the issue.
4. Our team will review your request and, if approved, provide you with the return shipping address and further instructions.

4. Return Shipping Instructions & Packaging

• Please pack the shoes securely in their original shoebox.
• Place the shoebox inside a protective outer shipping box or mailing bag (please do not attach shipping labels directly to the original shoebox, as this damages the packaging).
• Ensure the package is sealed securely before handing it over to the carrier. We recommend using a trackable shipping service, as we cannot be held responsible for return packages lost in transit.

5. Return Shipping Costs & Fees

We strive to make our return process as fair as possible:

• No Restocking Fees: We do not charge any restocking or handling fees for returns.
• Defective or Incorrect Items: If the return is due to an error on our part (e.g., you received a damaged shoe or the wrong size/color), Frideye will cover 100% of the return shipping costs. We will provide you with a prepaid return shipping label.
• Customer Remorse: If you are returning the item because you changed your mind or accidentally ordered the wrong size, you will be responsible for paying your own return shipping costs.

6. Damaged, Defective, or Incorrect Items

We inspect all footwear before shipping, but if you receive a defective, damaged, or incorrect item, please notify us at support@frideye.com within 48 hours of receiving your package. Please attach clear photos of the defect or the incorrect item. We will immediately arrange for a replacement or a full refund, and we will cover all associated return shipping costs.

7. Refund Process

• Inspection: Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the condition of the shoes.
• Processing Time: If approved, your refund will be processed within 3 to 5 business days.
• Payment Method: A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal).

8. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is cleared.
4. If you have done all of this and you still have not received your refund, please contact us.

9. Exchanges

We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the item you have for a refund, and once the return is accepted, make a separate purchase for the new item.

10. Order Cancellations

You may cancel your order within 12 hours of placing it for a full refund, provided the order has not yet been processed or shipped. Please email us immediately at support@frideye.com with your order number. If the order has already been handed over to our shipping carrier, it cannot be canceled, and you will need to follow the standard return process once you receive the package.